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About once every six months I have an issue at a guest house that just screams "What the hell is this?!?!?!"
The usual problems are simple things which I either can or can not fix. Roosters Crowing. They crow everywhere, deal with it. Dirty Floors: We all have "Dirty Hippie Feet" in Key West (this saying comes from my new friend Gigi who just moved to the island) something about the actual geological composition of the island creates this black dust. Room too small, not enough light, light bulb burned out, raining.... etc etc.
Some of my guests problems are often things that I can fix.
But about once every six months you just get smacked with an issue where you just don't know what to do.
Yesterday was that day. I get a call from one of my properties and it seems that a stray cat had slipped into their room while they were gone and PISSED on everything in the top drawer .....
WHAT!?!?!
How in the world do I handle this one? Now it also seems that my housekeeper left the door open while she was cleaning the room. Something she does often just to get some fresh air in there while it's being cleaned.
So this slippery little bastard of a cat slides in and hides away until some precise moment where it decides that the BIG GULP it drank at the 7-11 is just begging to be released. Leaps into the top drawer (which I guess is open mind you) and just lets fly on this 7 foot 10 inch tall Brit's Clothes ......
You can't make this shit up.
So here I am trying to come up with a solution to this. First I try to deescalate the situation. It's amazing how much it helps just to show up. Get off your duff, and make an appearance shake their hands and listen to what they have to say and SHUT YOUR MOUTH. I then took the clothes off their hands, got them into the wash right away and refunded them some money on their stay with me (they certainly deserved it). Thankfully, they were reasonable people. Understanding that things happen and this was a pretty strange situation.
But in the long run these people had an issue with my establishment, I confronted this issue, and everyone walked away pleased with the outcome.
This sounds like I'm tooting my own horn a bit, and maybe I am. I know that I'm good in these situations. That doesn't mean that they don't make me nervous as hell. If these guys had been jerks then it could have gone another direction.
Maybe there is a moral to this story. If you see a cat with a big gulp from 7-11.... please close all of your drawers and hide your undies.
Today will be a better day.
Posted by landon at January 26, 2008 10:18 AM
You didn't refund me any money when a cat, YOUR cat, pissed on MY clothes, hmmmmmm?
Posted by: b at February 13, 2008 9:47 AM